Other
£10.75 per hour (including holiday pay)
Part Time
 

Job Description

Working as part of the Student Experience Team, you are an important part of university life and will assist with regular halls events and wellbeing campaigns.

You’ll be the face of the programme, responsible for developing and fostering a community in your halls and across the University. You will deliver weekly and monthly social activities and events, in and around the halls. You will be a listening ear to students who might need a little extra support and will be able to signpost to existing university support services as necessary.

You will have a strong relationship with the UAL student support services and refer students that may require additional support through an online portal system.

Ultimately, you will be helping us improve the overall student experience across University of the Arts London for new and existing students.

You must live at the halls of residence that you represent and support the students in your building

  • Coordinate weekly and monthly events as well as other ad hoc activities and regular flat walks across your hall
  • Be available to travel to London at the end of September for compulsory training which is paid and includes free accommodation
  • Meet regularly with the Student Experience team and Residence Managers to feedback ideas, report issues and request any further support
  • Work with the Senior Reps to escalate any issues out of normal working hours
  • To assist the Accommodation Services teams with yearly hall open days (usually in March and April) – showcasing your room and flat
  • You will accurately record student wellbeing cases through the university reporting system and escalate to student services where appropriate
  • You will attend monthly team meetings and wellbeing supervision sessions as scheduled by the Student Experience Team
  • Be clearly identifiable to fellow students and staff whilst on duty wearing full uniform
  • Complete your timesheets and expenses in a timely manner to ensure accurate records of your working hours
  • Ensure your hall is kept up-to-date with information printed materials, TV screens and chalkboards are always up-to-date across your hall
  • Moderate the online Facebook group for your hall, posting invites as necessary to market events and update students as necessary
  • Act in accordance with training provided regarding food hygiene, supply of alcohol, regulated entertainment and any other associated events work 
  • Work with the Student Experience team to ensure all health and safety precautions have been met including risk assessments 
  • Maintain the highest standards of confidentiality at all times and deal with difficult situations in a sensitive manner ensuring the University policies concerning Equal Opportunities are upheld 
  • To perform such duties consistent with your role as may from time to time be assigned to you anywhere within the University 
  • To work in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work
 
Placement dates: 26th Sept 2020 - 31st July 2021 / 8- 14 hours per week 
 
You can watch this video to find out more about this role: 

Personal Specification


Role Requirements
You are required to live in UAL halls of residences for this position. You must be studying at UAL in the 2020/21 academic year, so please state on your application that you are a current student in order for your application to be reviewed. 
A cover letter is required as part of the application process clearly stating which halls site you are applying to work at.
Knowledge
A good understanding of the Social Programme at UAL and how it supports students.
Previous experience of studying at A-level or foundation degree is desirable.
Relevant Experience
Previous customer service skills are desirable and can be applied from many different industries i.e. retail or volunteering.
An interest or experience in planning and running events or community building activities. 
Communication Skills
Outgoing, positive and friendly attitude with natural social skills and the ability to communicate with peers via social media.
Listening skills to gather student feedback and ideas.
Confidence to communicate with students whom English may not be their first language.
Planning and Managing Resources
Plans, priorities and organises work to achieve objectives on time.
Flexible and available to work evenings and weekends (to be agreed in advance).
Teamwork
Ability to work collaboratively in a team or with different groups of people.
Contributes to the work of the team, providing support, assistance and cover where needed with a ‘can-do’ approach.
Creativity, Innovation and Problem Solving
Uses initiative or creativity to resolve day-to-day problems.
Distinguishes between the need to make a decision and when to defer to others.

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