Hours Per Week:
5 to 15
Suitable for:
Students/Alumni
Can this job be completed remotely?
Yes
London
£13.35 per hour (including holiday pay)
Temp
 

Job Description

We are looking to expand our pool of Online Short Course Assistants to work with the UAL Online team to support the coordination and delivery of Online courses. Online courses take place during the day Monday to Saturday and in the evenings Monday to Thursday. 
 
The post holder will need to work remotely therefore will need access to  a laptop/pc and reliable internet connection in order to support the live lessons.
 
 The main tasks are:
 
Moderation of live online courses via our platform (Blackboard collaborate and Workflow)
 
Support tutors and students with technical issues during the live lessons. Troubleshooting and advising as necessary
 
Responding to tutor and students queries, online, via email and over the phone
 
To work collaboratively with the Team and the other Short Course Assistants and support as necessary with ad hoc tasks
 
The post holder will be required to work flexibly, in the evenings and weekends (Saturdays only). Hours will be agreed in advance.
Training will be provided.
 

Personal Specification

High level of competency in Microsoft Word, Excel and Outlook and use of the web/internet.

Knowledge of Blackboard Collaborate, Moodle, Workflow, Padlet (Desirable, training will be provided)
 

Excellent numeracy and accuracy skills.

Communicates effectively orally, in writing and/or using visual media.

Works collaboratively in a team or with different professional groups.

Contributes to the work of the team, providing support, assistance and cover where needed with a ‘can-do’ approach.

Provides a positive and responsive student, tutor or customer service

 Uses initiative or creativity to resolve day-to-day-problems.

Distinguishes between the need to make a decision and when to defer to others.

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