Hours Per Week:
14
Suitable for:
Students/Alumni
Can this job be completed remotely?
No
Location
London
Display Salary
£15.93 p/h (including holiday pay)
Vacancy Type
Temp
 

Job Description


UAL Short Courses are seeking a customer service sales and enquiries assistant to support evening and weekend course starts. There may also be additional support required on an ad hoc basis.
 
This person must be someone with great interpersonal skills and experience working in a fast-paced role. 
 
The role will include: 
  1. Welcoming short course students and tutors
  2. Supporting on course starts for evenings and weekend courses
  3. Responding to Salesforce enquiries and providing information and guidance to prospective short course students. 
  4. Sending out written notifications to students/carers/team members
  5. Phone answering and message taking
  6. Ad hoc administrative support as required
  7. Other general course promotion and support of Short Courses
 
 

Personal Specification

Seeking someone with great interpersonal skills and experience of working in a fast-paced role and able to adapt new experiences independently (post-training).
  • Understands the need to create and contribute towards an inclusive work environment
  • 'Can do' work attitude
  • Works well with a variety of people, as a team and individually
  • Is capable of managing high volume calls and enquiries
  • Reliable and communicates in a timely manner
  • Awareness of professional communication styles
  • Promotes inclusive environments and has a good sense of self-awareness
  • Ability to forward think and consider who needs to know information
  • Ability to use initiative 
  • Works towards deadlines and timeframes
  • Finance related experience
  • Open to learning new systems and tools 
  • Knows when to make a decision and when to seek assistance
  • Good time management skills
  • Excellent communication skills
  • Excellent attention to detail
  • Not afraid to ask questions and escalate when unsure how to action/pause. 
  • Contributes to a respectful and welcoming experience for all students and staff at UAL Short Courses. 
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

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