The new Community Lead will form one member of our halls committee for the hall in which they live. The other committee members will be made up of an Event Lead and a Communications Lead. These positions are only eligible to people who will/want to live in UAL Halls of residence as of 2024/2025. The number of committee members may vary according to the size of the accommodation.
You must be available to attend online training sessions for the role from July-August and to also be available the first week of September for in person training (you will receive free accommodation for this training week and be paid also).
If you are offered this role after interview and accept the position, you are automatically guaranteed a place in UAL halls of residence 2024/2025. Although we will try to guarantee you your 1st choice of hall this might not always be possible.
We are looking to offer positions in the following halls: Highline Building, Glassyard Building, Sketch House, Cordwainers Court, The Costume Store, Gardens House, Portland House, Archwood House, Brooke Hall and Furzedown/Cedars. Therefore you must want to live in one of these halls.
The Community Lead will be responsible for the development of student related wellbeing activity across their halls. They will support in the upkeep and development of the Here4U programme within Halls Life. This means purchasing, restocking and developing our free offerings across halls. (period products, food, wellbeing bags etc)
Alongside this they will inform the Event Lead on key cultural celebrations events, awareness dates, history months and initiatives linked to equality, diversity and inclusion to include in the the events programme across the hall. They must ensure that committee activity remains inclusive and diverse at all times.
They must be of an empathetic nature and be in tune to students needs within their halls. They will liaise closely with the Student Experience Team and in particular the Student Wellbeing Coordinator on matters relating to improvements of wellbeing in the hall.
This role will need to benchmark against industry standard initiatives and identify any gaps that can inform enhanced event delivery across all of our halls of residence. Working closely with the Student Experience Team, Residential Managers, alongside other key personnel within accommodation.
Duties and Responsibilities
- Work with Event Lead to create and deliver an inclusive and diverse events programme. Focusing on history months, awareness days and other EDI (Equality, Diversity and Inclusion) activity that is applicable to that hall.
- To support students with concerns or issues they may experience within halls and create problem solving resolutions with key staff members to ensure students are supported.
- To ensure EDI is considered and understood across the committee and students living in the hall.
- To work closely with the Student Wellbeing Coordinator to manage and maintain the delivery of Here4U initiatives in the hall.
- To have a strong interest of EDI and what is needed to create a diverse and inclusive culture.
- To work with the Student Experience team to identify areas of improvement with wellbeing in the halls
- Working with the Communications lead in the committee to ensure communications and promotions are up to date and in line with the universities policies.
- To spotlight exceptional EDI practice within our halls and student activity
- Identify, source, design and deliver appropriate support materials for all of our halls of residence
- Have knowledge and experience of working with committees and following procedures
- Prepare for meetings well in advance to lead the committee accordingly throughout
- Be a clear communicator
- Efficient and effective at issuing documents to people for reference.
- Be great at building teams and maintaining great work ethic
- Being able to take accurate notes and minutes to use for reporting
- Responsible for responding to emails in a timely manner .
- To support and escalate issues students and committee members may face via the necessary channels.
- To be available to provide students with information on the local area and your expertise of studying at UAL at events and outside of events.
- To have vast experience and knowledge working with Microsoft Office and other programmes
- To be flexible with your working hours
- To be available for ad-hoc shifts that may require your expertise within the Student Experience Team
- To be flexible in supporting external events to halls with the Student Experience Team.
- To travel to various different colleges and halls of residence for meetings and events.
- To be the first point of contact for students at events, with a welcoming/friendly energy.
- To be able to form strong working relationships with residential managers, students, security and key staff members across our portfolio to best support event delivery.
- To form a strong relationship with students in halls of residence to ensure regular engagement weekly.
- To provide data and statistics on your events to the Student Experience Team for monthly reporting.
- To research and ensure we are benchmarking against industry standard wellbeing initiatives. Ensuring we create innovative and accessible events.
- To be an enthusiastic and passionate individual in the team.
- To be respectful to all students and staff members you encounter in the role
- To be able to problem solve effectively issues that arise with students or events.
- To be an excellent communicator via email and in person to ensure clarity and processes are followed correctly.
- To have an empathic and approachable personality.
- To ensure to deal with sensitive issues and topics with respect and confidentiality.
- To be a ‘grafter’ and work to the best of your ability at all times in a team environment.
- To be available for all training required for the role – virtual and in person.
- To be clearly identifiable to students and other staff whilst on duty wearing correct UAL lanyard, ID card, Uniform.
- Follow the hall site incident reporting procedure to report any accidents
- To report or escalate issues to the relevant management team
- To be responsible for answering event/emergency calls via phone system Aircall.
- To be responsible for answering queries via your own staff email / inbox monitoring.
- To attend regular meetings with the Student Experience Team and any other team where appropriate
- To understand that if performance or behavioural issues occur that these will be dealt with under the Tenancy Agreement/ Informal Disciplinary Procedure and Arts Temps Working Policy.
- To maintain the highest standards of confidentiality at all times within Accommodation Services and to deal with difficult situations in a sensitive manner, and ensure the University policies concerning Equal Opportunities are upheld within University accommodation.
- To perform such duties consistent with your role as may from time to time be assigned to you anywhere within the University
- To undertake health and safety duties and responsibilities appropriate to the role
- To work in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work
- To make full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness
- To conduct all financial matters associated with the role in accordance with the University’s policies and procedures, as laid down in the Financial Regulations