Administrative Assistant

Job Description

The Pre-sessional team is looking for assistants to support the delivery of on-campus and online classes for pre-sessional English course.

Administrative Assistants will help support our online pre-sessional courses as well the delivery of on-campus classes. These courses take place online and on campus at London College of Communication, Monday to Friday.

The assistants will also assist during assessments to ensure that the students are doing assessments without technical difficulty.

The post holders will need to work hybrid for the first 5 weeks and fully on campus from 7th of July until the end of August.

Access to a laptop and a strong, reliable internet connection is required.

Administrative Assistants will work from 8.30am to 1.30pm Monday to Friday for the first 5 weeks and either 8.00 to 1.30 or 9.30 to 3.00 for the rest of their contract.

Purpose of role

To work closely with the International Programme Co-ordinator, Learning Technology and Programme Coordinator and the course academic team, communicating updates and information to colleagues and students.

Maintaining accurate student records, and ensure that student attendance monitoring is undertaken as laid out in AE International processes in order to ensure UKVI compliance.

To assist with the running of course induction and tutor events online and on campus.

To work collaboratively across the International Programmes team, providing absence cover and support during peak periods.

Provide on-going online administrative support to students and tutors online and on-campus

Undertake post session and course administration, including archiving recorded sessions, and publishing links for student access.

Support feedback gathering processes from students and tutors to ensure both course feedback and system / process issues are routinely captured to support ongoing improvement of the student and tutor experience.

Be available for students during the programmes to advise and support them as required, responding to enquiries both online and face to face, and/or signposting and referring students to the Operations and Student Engagement or Student Services teams.

Personal Specification

- Competency in Microsoft Word, Excel and Outlook
- - Experience of Moodle and Blackboard Collaborate Ultra
- - Excellent numeracy, accuracy and attention to detail
- - Experience in student/customer facing role required
- - Communicates effectively orally, in writing and/or using visual media
- - Works collaboratively in a team or with different professional groups
- - An understanding of the international student experience at UAL
- - Contributes to the work of the team, providing support, assistance and cover where needed with a ‘can-do’ approach
- - Provides a positive and responsive student, tutor or customer service
- - Uses initiative or creativity to resolve day-to-day-problems
- Distinguishes between the need to make a decision and when to defer to others

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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