Tech Assistant

 
Tech Assistants will help support the live teaching of our online pre-sessional courses. These courses take place online Monday to Friday. 

The assistants will also assist during assessments to ensure that the students are doing assessments without technical difficulty.  

Access to a laptop/PC and a strong, reliable internet connection is required in order to support live online lessons. 

Tech Assistants will be at work online from 8.30am to 1.30pm Monday to Friday. 

Purpose of role  

• To work closely with the International Programme Co-ordinator, Learning Technology and Programme Coordinator and the course academic team, communicating updates and information to colleagues and students. 

• Provide support for any emerging technical issues for both students and tutors during the online course    

• To assist with the running of course induction and online events. 

• To work collaboratively across the International Programmes team, providing absence cover and support during peak periods. 

• Update Moodle activities and documents, and communicate through Moodle.  

• Provide on-going online tech support to students and tutors online. 

• Undertake post session and course administration, including archiving recorded sessions, and publishing links for student access. 

• Competency in Microsoft Word, Excel and Outlook - and working collaboratively online 

• Experience of Moodle, Padlet and Collaborate ideally in a support role 

• Excellent numeracy, accuracy and attention to detail  

• Experience in student/customer facing role required 

• Communicates effectively orally, in writing and/or using visual media 

• Works collaboratively in a team or with different professional groups  

• An understanding of the international student experience at UAL   

• Contributes to the work of the team, providing support, assistance and cover where needed with a ‘can-do’ approach  

• Provides a positive and responsive student, tutor or customer service  

• Uses initiative or creativity to resolve day-to-day-problems  

• Distinguishes between the need to make a decision and when to defer to others