Pre-Employment Requirements:
An Enhanced DBS check will be required for this role
Two satisfactory references must be provided
Experience & Knowledge
Customer service experience, ideally within an education setting
Experience of acting as an initial point of contact and handling in-person enquiries
Experience of working in a fast-paced, busy environment
Communication skills:
Strong verbal communication skills
Able to explain information clearly and concisely
Planning and managing resources:
Plans, prioritises and organises work to achieve objectives on time
Interpersonal skills:
Ability to work independently as well as collaboratively in a team ensuring the principles of equality, diversity and inclusion are upheld
Customer service:
Strong customer service orientation with a friendly, enthusiastic, positive and professional manner
Creativity, innovation and problem-solving:
Uses initiative or creativity to resolve problems.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.