Specialist Technician: Accessories and Artefact

Reference: 63799

As a Specialist Technician: Accessories and artefact, you will contribute to the delivery of technical services within the Footwear and Accessories Technical Team in the London College of Fashion and support with the day-to-day operation of the teaching and learning facilities.

You will provide assistance and advice to all users with the delivery of technical services to support academic activities and meet courses outcomes.

Key Duties and Responsibilities

• Contribute to the delivery of technical resources, collaborating with the Footwear and Accessories team members in working to key priorities as identified with the Technical Coordinator and/or Specialist Technicians, with some scope to decide on the order and sequence of activities.
• Assist the team members with the resolution of problems in the delivery of resources and services using systematic and methodical approaches.
• Carry out basic and routine maintenance procedures and activities with guidance from more senior team members to keep all work areas in a safe, orderly and hygienic condition.
• Undertake the daily preparation of facilities and resources to ensure that they are supplied and maintained in safe and effective working order and that Health and Safety requirements and risk assessments are complied with.
• Assist with the preparation of learning materials, equipment and consumables for students and staff to use, at the start of each day, and for the return and security of materials and equipment at the end of each day.
• Assist team members with the selection and introduction of new processes and developments in response to the changing needs of the curriculum.
• Provide assistance and advice to students within own levels of expertise, escalating queries and problems and higher-level requests to the team members where relevant.
• Provide technical assistance to students in accordance with service level standards, reporting student feedback and complaints to team members and technical coordinator.
• Provide support to students in self-directed and open access sessions when a more senior member of technical staff is available to deal with more demanding issues.
• Assist in the planning, preparation, mounting and dismantling of exhibitions and other public events.
• Keep up to date with new and developing technologies and practice by carrying out simple investigations, sourcing information and reading online and hardcopy material.
• Develop expertise with the use of standard equipment and practices, updating skills and knowledge with new equipment and practices by learning from team members or attending training courses internally or externally, in relation with the needs of the curriculum.

Work Schedule

• This position may require some evening work, some Saturdays during the academic term, and possible additional hours throughout the year.

Key Working Relationships

• Technical Coordinator
• Specialist Technicians in the Footwear and Accessories, plant-rooms and associate techniques.
• Students.

General Duties

These duties below are in addition to the duties and responsibilities listed above:

• Perform duties and tasks consistent within the scope and grade of your role as reasonably may be expected and assigned to you from anywhere within the university.
• Undertake health and safety duties and responsibilities appropriate to the role.
• Work in accordance with the University's Staff Charter and Dignity at Work Policy and anti-racism plans, promoting equality diversity and inclusion in your work.
• Undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University's Planning and Review Conversations (PRC) scheme and staff development opportunities.
• Make full use of all information and communication technologies to meet the requirements of the role and to promote organisational effectiveness.
• Conduct all financial matters associated with the role in accordance with the University's policies and procedures, as laid down in the Financial Regulations.
• Contribute to the University's Climate Action Plan and Social Purpose Strategy which sets out our principles, commitments and goals towards climate justice and our socio-environmental purpose.

Experience, Knowledge and Qualifications

• Knowledge and understanding of all relevant Health and Safety legislation and their effective operational implementation.
• Use and maintenance of Footwear and Accessories equipment for fabric and plastics cutting and engraving.
• Footwear and Accessories making experience, including pattern cutting and plant-room equipment

Communication Skills

• Ability to provide routine oral and written information clearly and concisely and able to understand and explain technical terms commonly in use in own area of work.
• Confidence in creating and maintaining engaging learning materials for specialist practice.

Professional Practice

• Ability to uses a range of methods, tools and equipment to achieve a safe and acceptable standard of work, developing abilities and finding ways of improving working practices safely.
• Ability to ensure accurate information is passed onto appropriate people in a timely fashion to improve working practices.
• Planning and managing resources
• Ability to work to agreed standards, organising own work in ways that saves time and meet deadlines.

Teamwork

• Experience of working a team member, providing support, assistance and cover where needed.

Customer Service

• Experience of answering standard, predictable questions/queries from staff/students in accordance with procedures and precedent.
• Creativity, innovation and problem-solving
• Experience of solving standard, predictable problems in accordance with procedures and precedent.