Summer Short Course Assistants

Job Description

We are looking for 6 temporary Short Course assistants to support with the operational support of Short Courses at various UAL sites over the summer. You will complete one week's training at CSM and then be based at either CSM (including some days at Archway), LCF or Chelsea. These posts vary slightly in duration from 6 weeks to 3 and a half months. We will be interviewing for these posts on the 14th of May and training will commence on the 28th May.

While these posts are temporary, we will be recruiting longer-term temporary posts and one permanent post during the summer.

The main responsibilities of the roles are:

To monitor shared inboxes supporting tutor and student enquiries
Liaise with tutors to identify, order and collate resources required to support course delivery, including materials and technical equipment.
To assist with the preparation of course materials including printing registers and students ID cards.
To assist with the meet and greet duties on the first day of the short courses, always providing a high level of professionalism and customer service.
To book, set up and test audio visual equipment (such as laptops and data projectors) before courses are due to start, liaising with IT technicians, the Central Loan Store, Digital Learning team and IT Service Desk as necessary.
Support the co-ordination team in the delivery and supervision of short courses at designated sites, including liaising with Estates and facilities teams at the building where appropriate.
To financially record, order and control material allocations for tutors, using the UAL finance software – Agresso Business World (ABW) to raise requisitions and record materials budget spends.
To check appropriate rooms have been booked to facilitate each course. To trouble shoot room clashes in advance and place signage on studio doors as required, to communicate short course occupancy.
To ensure risk assessments are completed, maintained and archived for auditing purposes
To provide basic maintenance of technical equipment and virtual teaching platforms
To provide cover for and support the Short Course Administrator and other Short Course Assistant/s when required.
To perform such duties consistent with your role as may from time to time be assigned to you anywhere within the University
To undertake health and safety duties and responsibilities appropriate to the role
To work in accordance with UALSC policies, promoting equality and diversity in your work
To undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the Planning, Review and Appraisal scheme and staff development opportunities
To make full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness
To conduct all financial matters associated with the role in accordance with UALSC policies and procedures, as laid down in the Financial Regulations

Personal Specification

Person specification:

Specialist Knowledge/ Qualifications	A high level of competency in Microsoft Word, Excel and Outlook. Experience of setting up and troubleshooting audio visual equipment and/or online platforms. Knowledge of art and design materials (desirable).
Relevant Experience	Administrative support in a busy customer focused environment. Experience of and understanding of the art and design FE and HE education system. (desirable) Liaising with external suppliers (for onsite) Stock checking and inventory (for onsite) Manual Handling (for onsite – training available)
Communication Skills	Communicates effectively orally, in writing and/or using visual media.
Planning and Managing Resources	Plans, prioritises and organises work to achieve objectives on time Ability to work independently with attention to detail
Teamwork	Works collaboratively in a team, across the university and with relevant professional groups
Student Experience or Customer Service	Provides a positive and responsive student or customer service. Demonstrates diplomacy and empathy.
Creativity, Innovation and Problem Solving	Uses initiative and creativity to investigate and resolve day-to-day problems

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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Job Description

Personal Specification

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