Administrative and Tech Assistant

Job Description

The Language Centre team is looking for Assistants to support the delivery of on-campus and online classes for pre-sessional English course.

Administrative and Tech Assistants will help support the live teaching of our online pre-sessional courses as well as supporting the delivery of on-campus classes. These courses take place online and on campus at London College of Communication, Monday to Friday.

The assistants will also assist during online and on-campus test times to ensure that the students are taking their tests without technical difficulty.

The post holders will need to work online for the first 4 weeks and hybrid from the beginning of July until the end of August. The assistants will be expected to be onsite (LCC) 3 days a week.

Access to a laptop/PC and a strong, reliable internet connection is required in order to support live online lessons.

Purpose of role

To work closely with the International Programme Co-ordinator, International Programme

Administrator and the course academic team, communicating updates and information to

colleagues and students.

Provide support for any emerging technical issues for both students and tutors during the online course

Maintaining accurate student records, and ensure that student attendance monitoring is

undertaken as laid out in AE International processes in order to ensure UKVI compliance.

To assist with the running of course induction and tutor events online.

To work collaboratively across the International Programmes team, providing absence cover and

support during peak periods.

Create and update Moodle, Workflow and BB Collaborate access links, create assignment pages,

groups, rooms, etc.

Provide on-going online administrative support to students and tutors online and on-campus

Undertake post session and course administration, including archiving recorded sessions, and

publishing links for student access.

Support feedback gathering processes from students and tutors to ensure both course feedback

and system / process issues are routinely captured to support ongoing improvement of the

student and tutor experience.

Be available for students during the programmes to advise and support them as required,

responding to enquiries both online and face to face, and/or signposting and referring students to the Operations and Student Engagement or Student Services teams.

Administrative and Tech Assistants will be working from 8.30am to 2.30pm Monday to Friday. (14 weeks - 03/06/24 - 06/09/24)

Personal Specification

Competency in Microsoft Word, Excel and Outlook - and working collaboratively online

Experience of Moodle and Blackboard Collaborate Ultra ideally in a support role
Excellent numeracy, accuracy and attention to detail
Experience in student/customer facing role required
Communicates effectively orally, in writing and/or using visual media
Works collaboratively in a team or with different professional groups
An understanding of the international student experience at UAL
Contributes to the work of the team, providing support, assistance and cover where needed with a ‘can-do’ approach
Provides a positive and responsive student, tutor or customer service
Uses initiative or creativity to resolve day-to-day-problems
Distinguishes between the need to make a decision and when to defer to others

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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