Purpose of the role
To provide first class assistance and support to the College’s Front of House service contributing to the provision of a fully functional reception service for students, staff and external visitors, responding to queries comprehensively and expediently. In addition, the role will be responsible for liaising with other student facing services such as Registry, Course Support, Internal and External Relations(IER) Events and Student Services to ensure a smooth operation and an excellent student experience in LCF buildings.
Key duties and responsibilities
- Provide front of house services to ensure an excellent student, staff and visitor experience in LCF buildings
- Respond to enquiries from students, staff and visitors at Front of House in person, by email or via teams and ensure these are successfully resolved.Provide helpful and comprehensive general information and assistance, drawing upon manuals and other documentation, act as an effective contact point for all student enquiries before referral to other support agencies if required
- Respond to calendar requests to support visitor arrangements and prepare visitor passes.
- Act as the point of contact for reception information regarding events, shows and other college operations.Collate information to ensure smooth access and navigation.Contribute to the planning and implementation for open day activities, events and exhibitions and other College Operations to provide front of house support for these as required.
- Ability to collate front of house information and provide reports as required
- Support student ambassadors and other temporary staff as required for events, shows and other College operations as required
- Follow procedures and protocols for general reception duties - including meeting and greeting external visitors, issuing student, staff and visitor ID cards and ensuring H&S protocols are adhered to.
- Work closely with Estates colleagues to provide an effective point of contact for reporting accidents, facilities issues and general fault reporting, ensuring that they are appropriately logged
- Respond to queries regarding timetable information to both students and staff through electronic and other media, helping with the dissemination of information about room and other timetable changes to students and staff so that they are alerted in a timely fashion
- Assist with booking of couriers, taxis and assist with post duties including postal deliveries/collections, ensuring that academic staff pigeon holes are serviced efficiently
- Reporting to the Head of College Operations contribute to a culture of continuous service delivery improvement on proposed developments.
- To undertake health and safety duties and responsibilities appropriate to the role. Act as Fire Warden as required.
- To work in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work
- To undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning, Review and Appraisal scheme and staff development opportunities
- To make full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness
- To conduct all financial matters associated with the role in accordance with the University’s policies and procedures, as laid down in the Financial Regulations
Key working relationships
- Head of College Operations
- Front of House Team Leader
- Front of House Coordinators
- Arts Temps (when required)
- Students prospective, current and alumni, staff and external visitors
- Key stakeholders in each department in relation to FOH services
- College Operations
- Academic Registry and Course Support, Internal and External Relations and Events
- Estates Team
- Security Teams
General duties
These duties below are in addition to the duties and responsibilities listed above:
- Perform duties and tasks consistent within the scope and grade of your role as reasonably may be expected and assigned to you from anywhere within the university.
- Undertake health and safety duties and responsibilities appropriate to the role.
- Work in accordance with the University’s Staff Charter and Dignity at Work Policy and anti-racism plans, promoting equality diversity and inclusion in your work.
- Undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning and Review Conversations (PRC) scheme and staff development opportunities.
- Make full use of all information and communication technologies to meet the requirements of the role and to promote organisational effectiveness.
- Conduct all financial matters associated with the role in accordance with the University’s policies and procedures, as laid down in the Financial Regulations.
- Contribute to the University’s Climate Action Plan and Social Purpose Strategy which sets out our principles, commitments and goals towards climate justice and our socio-environmental purpose.