3D Make Support Technician

• To provide student facing technical support for the 3D Make technical area, collaborating with technical team members and working to key priorities as identified with Technical Coordinator and/or Specialist Technician, with some scope for discretion to decide on the order and sequence of activities.   
  
  
• To contribute to the delivery of technical provision and knowledge of 3D Make.  
   
• Supervision of learning activities within the technical environment ensuring safe use and compliance with local rules and Health and Safety regulations. Providing guidance and advice to students, helping students to identify and supply appropriate techniques, processes, materials, resources and equipment to meet learning outcomes. Escalating queries and problems and higher-level requests to team members where relevant.  
  
  
• To undertake planned maintenance and repairs, with guidance from more senior team members, perform routine housekeeping activities to keep all work areas in a safe, orderly and clean condition. Keep maintenance logs and records up-to-date.  
  
  
• To assist in the planning, preparation, mounting and dismantling of exhibitions and other public events.  
  
  
• To assist in the inductions of new users into the facilities, providing training on all aspects of use including health and safety, following guidelines from Specialist Technicians and Technical Coordinators.  
  
  
• Contribute, as a member of the technical team, with the planning and development of the area including the identification of learning needs, implementation of learning outcomes, research and commercial activities.   

Experience, knowledge and qualifications

• Undergraduate degree in a relevant subject, or considerable relevant experience in a technical role demonstrating graduate equivalent skills (essential).

  Communication skills

• Communicates effectively orally, in writing and/or using visual media. Able to explain complex technical concepts to a diverse audience in an inclusive and accessible way (Essential). 

  Professional practice.

• Ability to uses a range of methods, tools and equipment to achieve a safe and acceptable standard of work, developing abilities and finding ways of improving working practices safely (essential).
• Experience of teaching and/or demonstrating techniques related to workshop-based activities including wood, metal, plastics and preferably some knowledge of digital fabrication (desirable).

  Planning and managing resources

• Ability to work to agreed standards, organising own work in ways that saves time and meet deadlines (essential).
• Effectively plans, prioritises and organises work to achieve objectives or projects on time (essential). 

  Health and Safety

• Basic knowledge of workshop Health and Safety (essential).
• An understanding of relevant policies, processes and legislation, including detailed knowledge of health and safety legislation (desirable).
  

  Research, teaching and learning or Professional practice.

• Uses effective teaching, learning or professional practice to support excellent teaching, pedagogy and inclusivity (essential). 

  Student experience or customer service

• Makes a significant contribution to improving the student or customer experience to promote an inclusive environment for students, colleagues or customers (essential).

  Teamwork

• Ability to work collaboratively and constructively with other technical and university colleagues to enhance student experience and outcomes (essential).

Creativity, innovation and problem-solving

• Identifies innovative and creative solutions to resolve problems. Makes a significant contribution to improving the student or customer experience to promote an inclusive environment for students, colleagues or customers (essential).