Student Journey Mapping Assistant

CCW are seeking an individual to help us visually map the student Journey across our undergraduate courses, the work will involve meeting with school managers and course leads to gather information on delivery and course content. This information will be transformed into clear and engaging visualisations that support a deeper understanding of the student experience and help identify opportunities for improvement across programmes.

Duties and Responsibilities:

• Meet with school managers, course leaders, students, and staff to gather information on undergraduate course delivery and content.
• Collect, collate, and organise data from multiple sources.
• Create clear and engaging visual representations of the student journey (e.g. charts, diagrams, or reports).
• Work closely with the Associate Dean Student Journey and the Associate Dean Educational Development & Quality, as project owners, to ensure the work aligns with strategic objectives and quality enhancement goals.
• Present findings and visual outputs to relevant stakeholders.
• Support ongoing refinement of visualisations based on feedback.

The ideal candidate will:

• Have excellent verbal and written communication skills
• Be highly organised and able to manage information from multiple sources
• Be confident and comfortable discussing projects with both students and staff
• Demonstrate strong listening skills and attention to detail
• Have a creative approach to visual presentation and problem-solving
  
  

Technical and Transferable Skills

• Data gathering and data organisation
• Use of Microsoft Excel and other visualisation tools (e.g. Excel charts, diagrams, Padlet, Miro board)
• Proficient in Office 365, including Word, PowerPoint, Teams, and MS Excel.
• Ability to translate complex information into accessible visual formats