Junior IT Service Desk Analyst

Job Description

To provide assistance and accurate information to users in a professional manner, following agreed IT procedures.

To carry out daily telephone support to Students during business hours via the IT Service Desk.

To document all faults and resolutions, accurately and systematically, ensuring that all user problems are escalated appropriately, and users are informed on progress

To provide admin support for users purchasing the Adobe Suite.

Log printer faults with the 3rd party Supplier

Carry basic Active Directory Administration

Communicate courteously and effectively with non-IT staff and IT specialists alike to ensure effective customer and service level standards are met.

Proactively share knowledge and information with team members to support the delivery of a high quality service.

Personal Specification

Able to provide good customer service, focusing on the needs of the customer and the objectives of the University.

Able to clearly and effectively communicate, both orally and in writing.

Some knowledge of the following: MS Office Email Tools Web/Internet Technologies File Management.

Able to work collaboratively in a team and different professional groups.

Able to use initiative and demonstrates a logical, analytical approach to problem solving

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job Spec

Apply

Due to high interest, we have limited the number of applications for this role.
This is a UAL Arts Temps role.

Job Description

Personal Specification

Job Source

Other jobs like this