Enrolment Support Programme administrator

This is an on-site in person role for the first 3 weeks, moving to Hybrid with 3/4 days onsite for the remainder of the contract, working between High Holborn and Peckham Road.

Duties and Responsibilities for this role involves providing administrative support within the agreed timescales and service level agreements, as required, including but not limited to the following:

• Providing high standard of customer service to staff and students.

• Assisting with enrolments
• Responding to student queries and on course enquiries.
• Responding to applicant queries.
• Supporting academic staff and students with the interpretation of University, College and School requirements in respect of Academic Registry regulations and procedures.
• Adhering to agreed processes and procedures, providing a consistent and co-ordinated approach to programme related administration.
• Updating both students and staff on course developments.
• Maintaining and archiving accurate student records, including the processing of withdrawals, transfers, year out.
• Maintenance of student and course data for accuracy and to contribute toward easing the student journey. 
• Maintenance of relevant filing and administrative systems.
• To support enrolment sessions and student assessment submissions. 
• Inputting student assessment results onto the system, preparing documentation for assessments and clerking examination boards and other related meetings. 
• Communicating student results.
• Monitoring of student attendance, including awareness of statutory requirements.
• Producing accurate registers.
• Supporting the administration of student feedback process.
• Providing administrative support for formal student representation.

• Assisting the Programme Quality and Operations Manager as required.
• Assisting Course Leaders with updating Course Moodle pages.
• Supporting student tutorial planning, recording of attendance and assisting with associated document production.
• Support Course teams in the timely collation of timetable information.  Update the information with the timetabling team and support checking and accuracy of the timetables.
• Supporting the Dean and/or Programme Director with preparation for continuous monitoring, quality review, course validation and external examiner nominations. 
• As part of wider course and programme teams to contribute to the student experience and associated metrics including NSS and ISS.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are looking for an individual who is a confident communicator via email, in person and on the phone along with meeting the following person specification criteria:

Specialist Knowledge/ Qualifications
Relevant degree or equivalent relevant experience
Knowledge and experience of working in an HEI

Relevant Experience
Relevant administrative experience of working in a fast-paced environment
Experience of providing support
Significant customer service experience
Experience of producing qualitative, analytical reports

Communication Skills
Communicates effectively orally, in writing and/or using visual media
Planning and Managing Resources
Plans, prioritises and organises work to achieve objectives on time

Teamwork
Works collaboratively in a team and where appropriate across or with different professional groups

Customer Service
Provides a positive and responsive customer service

Creativity, Innovation and Problem Solving
Uses initiative or creativity to resolve problems