Evening Library Assistant

• You will be based at Central Saint Martins at Kings Cross but as part of your role you may be called upon to work at London College of Fashion or London College of Communication libraries at East Bank, Stratford or Elephant and Castle respectively.

Customer Service 

1. Communicate with our users in person and online, providing a high-quality customer-focused service. Resolve or refer enquiries as needed.
2. Support customer services processes using the library management system and self-service equipment. This includes for borrowing, managing membership and collections
3. Assist with managing the environment and space, including keeping the space in good order. You will do regular tidying, shelving and filing
4. Assist users in the use of library digital resources and provide basic troubleshooting. This includes maintenance of library digital equipment

   
   

   Learning support 

5. Assist with the preparation and production of instructional guides. Prepare displays, signage and promotional material in a range of accessible formats.
6. Assist with the delivery of learning support including induction, information literacy, digital and research skills.
7. Assist with basic training and day-to-day support of library colleagues as required.

Collections 

1. Assist with the circulation of stock to other sites as required.
2. Assist with care and promotion of collections. This includes the display, repair and binding of library items.
3. Support ordering processes by placing and receipting stationary orders, and referring invoices for payment
4. Use the library management system and reports to check inventory and stock levels.

   
   

   General 

5. Assist with the monitoring and evaluation of the space by collecting, and recording management data
6. Maintain Library Services policies and procedures.
7. Take part in Library Services meetings, projects, groups and activities as required.

• Formal training or education to post-16 level, or equivalent
• Experience of working in a customer service environment 

  Communication skills

• Interpersonal skills, including the ability to make people feel welcome and to listen and respond in a diplomatic and inclusive manner

  Research, teaching and learning or Professional practice.

• Effectively delivers basic training or briefings to support understanding or learning
• Digital skills including understanding databases such as the library management system, confidence using IT hardware such as printers and software including Microsoft Office 365; a demonstrable interest in service delivery and customer service standards

  Planning and managing resources

• Demonstrate flexibility to plan, prioritise and organise work to achieve objectives on time

  Teamwork

• Ability to work collaboratively as part of a team, completing shared tasks, asking for & giving support as needed

  Student experience or customer service

• Strong customer focus with the ability to provide a responsive and professional service to meet diverse student and customer needs in an inclusive way.

  Creativity, innovation and problem-solving

• Uses initiative and creativity to resolve day-to-day-problems using a range of library systems and processes.