Purpose of the role

• To contribute to the delivery of technical services within technical and the College. To contribute to the day-to-day operation of hair & makeup teaching and learning facilities. 

• To provide assistance and advice to all users with the delivery of the technical services to support academic activities and meet course outcomes. 

• To work as part of the hair & makeup technical team, providing assistance and advice to all users with the delivery of a wide range of technical services related to hair/wig styling, make-up equipment and facilities, supporting academic activities and meeting course outcomes. 

Key duties and responsibilities

• To contribute to the delivery of technical resources, collaborating with technical team members and working to key priorities as identified with Technical Coordinator and/or Specialist Technicians, with some scope for discretion to decide on the order and sequence of activities. 
  
  
  
• To undertake the daily preparation of facilities and resources to ensure that they are supplied and maintained in safe and effective working order and that Health and Safety requirements and risk assessments are complied with. 
  
  
  
• To assist with the preparation of learning materials, equipment and consumables for students and staff use at the start of each day, for the return and security of materials and equipment at the end of each day.
  
  
  
• To provide assistance and advice to students within own levels of expertise, escalating queries and problems and higher-level requests to team members where relevant. 

  
  

• To provide support to students in self-directed and open access sessions where a more senior member of technical staff is available to deal with more demanding issues. 

   

• To assist in the planning, preparation, mounting and dismantling of exhibitions and other public events. To assist team members with the resolution of problems and obstacles with the delivery of resources and services where appropriate, employing systematic and methodical approaches to problem solving. 

   

• To provide technical assistance to students in accordance with service level standards, reporting student feedback and complaints to team members and Technical Coordinator.

   

• To develop expertise with the use of standard equipment and practices, updating skills and knowledge with new equipment and practices, by learning from team members or attending training courses internally or externally, where deemed relevant to the curriculum. 

   

• To keep up to date with new and developing technologies and practice by carrying out simple investigations, sourcing information, reading electronic and hardcopy texts.

   

• To carry out basic and routine maintenance procedures with guidance from more senior team members. 

   

• To perform routine housekeeping activities to keep all work areas in a safe, orderly and hygienic condition.
  

Working Hours

• Usual working hours for this role will be 35 hours per week, between 09:00 – 17:00 & 10.00-18.00 however this will vary at different times of the year based on business needs.

General duties

These duties below are in addition to the duties and responsibilities listed above:

• Perform duties and tasks consistent within the scope and grade of your role as reasonably may be expected and assigned to you from anywhere within the company.
• Undertake health and safety duties and responsibilities appropriate to the role.
• Work in accordance with the UAL Arts Temps Staff Charter and Dignity at Work Policy and anti-racism plans, promoting equality diversity and inclusion in your work.
• You may be required to work such additional/different hours as may from time to time be necessary for business reasons which may include evenings, Saturdays, Sundays and bank holidays.
• You may be required to regularly travel to other sites as necessary.
• Undertake continuous personal and professional development, and to support it for any staff you manage through effective use of UAL Arts Temps Planning and Review Conversations (PRC) scheme and staff development opportunities.
• Make full use of all information and communication technologies to meet the requirements of the role and to promote organisational effectiveness.
• Conduct all financial matters associated with the role in accordance with policies and procedures, as laid down in the Financial Regulations.

Experience, knowledge and qualifications

• Relevant qualification or significant experience in Hair, Wigs & Makeup for Media, Fashion and Performance industries  
• Studio, backstage & onset experience. Experience in media, performance & fashion make up, hair & wig studios/departments. 
  
  

  Research, teaching and learning or Professional practice.

• Uses effective teaching, learning or professional practice that supports excellent teaching, pedagogy and inclusivity.
        

  Planning and managing resources

• Plans, prioritises and organises work to achieve objectives on time. 
  
  

  Teamwork

• Works collaboratively in a team and where appropriate across or with different professional groups 
  
  

  Student experience or customer service

• Provides a positive and responsive student or customer service
   

  Creativity, innovation and problem-solving

• Uses initiative or creativity to resolve problems.