Junior IT Service Desk Analyst

To provide assistance and accurate information to users in a professional manner, following agreed IT procedures.

To document all faults and resolutions, accurately and systematically, ensuring that all user problems are escalated appropriately, and users are informed on progress

To provide admin support for users purchasing the Adobe Suite.

Log printer faults with the 3rd party Supplier

Carry basic Active Directory Administration

Communicate courteously and effectively with non-IT staff and IT specialists alike to ensure effective customer and service level standards are met.

Proactively share knowledge and information with team members to support the delivery of a high quality service.

Able to provide good customer service, focusing on the needs of the customer and the objectives of the University.

Able to clearly and effectively communicate, both orally and in writing.

Some knowledge of the following: MS Office Email Tools Web/Internet Technologies File Management.

Able to work collaboratively in a team and different professional groups.