Experience & Knowledge
• Demonstrable customer service and administrative experience, preferably within an educational setting.
• Experience of handling enquiries in real-time either in-person and/or through using live chat and/or the telephone and/or via email.
• Experience of working in a fast-paced, time-sensitive and performance-driven environment.
• Ability to demonstrate well-developed attention to detail, comprehension, listening, writing and speaking skills.
• Experience of Microsoft Office applications and/or Customer Relationship Management system (CRM) or Student Record systems/database management.
Communication skills
• Strong verbal and written communication skills.
• Ability to explain information clearly and concisely.
Planning and managing resources
• Plans, prioritises and organises work to achieve objectives on time.
Interpersonal skills
• Ability to work independently as well as collaboratively in a team ensuring the principles of equality, diversity and inclusion are upheld.
Customer service
• Strong customer service orientation with a friendly, positive and professional manner.
Creativity, innovation and problem-solving
• Uses initiative or creativity to resolve problems.
As part of your application, please include:
• Cover letter detailing your experience.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.