Customer Service, Sales and Enquiries Assistant (x2)

Job Description

UAL Short Courses are seeking a part-time / flexible hours customer service sales and enquiries assistant to support with administrative tasks and welcoming events / course starts from Autumn/Winter term 2025 onwards.

There may also be additional support required on an ad hoc basis.

This person must be someone with great interpersonal skills and experience working in a fast-paced role.

The role will include:

Welcoming short course students, parents/carers and tutors
Supporting on course information sharing with stakeholders including students, their parents/carers and tutors
Responding to Salesforce enquiries and providing information and guidance to prospective short course students.
Sending out written notifications to students/carers/team members
Phone answering and message taking
Ad hoc administrative support as required
Other general course promotion and support of Short Courses
Candidates must ensure that they can work Saturdays and some evenings

Personal Specification

Seeking someone with great interpersonal skills and experience of working in a fast-paced role and able to adapt new experiences independently (post-training).

Understands the need to create and contribute towards an inclusive work environment
'Can do' work attitude
Works well with a variety of people, as a team and individually
Is capable of managing high volume phone calls and email enquiries
Reliable and communicates in a timely manner
Awareness of professional communication styles
Promotes inclusive environments and has a good sense of self-awareness
Ability to forward think and consider who needs to know information
Ability to use initiative
Works towards deadlines and timeframes
Finance related experience
Open to learning new systems and tools
Knows when to make a decision and when to seek assistance
Good time management skills
Excellent communication skills
Excellent attention to detail
Not afraid to ask questions and escalate when unsure how to action/pause.
Contributes to a respectful and welcoming experience for all students and staff at UAL Short Courses.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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Due to high interest, we have limited the number of applications for this role.
This is a UAL Arts Temps role.

Customer Service, Sales and Enquiries Assistant (x2)

Job Description

Personal Specification

Job Source

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