Purpose of the role
To contribute to the delivery of technical services within technical team members in the College with the day-to-day operation of teaching and learning facilities.
To provide assistance and advice to all users with the delivery of technical services to support academic activities and meet course outcomes.
Key duties and responsibilities
- To perform such duties consistent with your role as may from time to time be assigned to you anywhere within the University.
- To undertake health and safety duties and responsibilities appropriate to the role.
- To contribute to the delivery of technical resources, collaborating with technical team members and working to key priorities as identified with Technical Coordinator and/or specialist Technician, with some scope for discretion to decide on the order and sequence of activities.
- To undertake the daily preparation of facilities and resources to ensure that they are supplied and maintained in safe and effective working order and that health and safety requirements and risk assessments are complied with.
- To assist with the preparation of learning materials, equipment and consumables for students and staff use at the start of each day and for the return and security of materials and equipment at the end of each day.
- To provide assistance and advice to students within own level of expertise, escalating queries and problems and higher level requests to team members where relevant.
- To provide support to students in self-directed, supervised studio and open access sessions where a more senior member of technical staff is available to deal with more demanding issues.
- To assist in the planning, preparation, mounting and dismantling of exhibitions and other public events. To assist team members with the resolution of problems and obstacles with the delivery of resources and services where appropriate, employing systematic and methodical approaches to problem solving.
- To provide technical assistance to students in accordance with service standards, reporting student feedback and complaints to team members and Technical Coordinator.
- To develop expertise with the use of standard equipment and practices, updating skills and knowledge with new equipment and practices, by learning from team members or attending training courses internally or externally, where deemed relevant to the curriculum.
- To keep up to date with new developing technologies and practice by carrying out simple investigations, sourcing information, reading electronic and hardcopy texts.
- To assist team members with the selection and introduction of new processes and developments, in response to the changing needs of the curriculum.
- To carry out basic and routine maintenance procedures with guidance from more senior team members.
- To perform routine housekeeping activities to keep all work areas in a safe, orderly hygienic condition.