Working as part of the UAL Short Courses Ltd team, this post will provide administrative support to the development of new products, the customised UALSC short course programme and scheduled products/courses. The postholder will work closely with the Product Development Manager and the Head of Product and Planning to ensure effective processes are used in the delivery of new products, existing products, and our growing customised offer. The postholder will work cross functionally where necessary to support the effective launch and ongoing administrative support of all products within the UALSC portfolio.
Product Development
To work closely with the Product Development Manager and the Head of Product Development and Planning and relevant stakeholders to effectively support the development of new products, new courses and existing short course offer in line with the UALSC roadmap. To provide administrative support and build effective processes for the delivery of (but not limited to):
- Customised training
- New products (both online and face to face)
To perform administrative tasks for customised courses including but not limited to:
- To maintain the customised training client dashboard and customer contact list.
- To monitor and track the status of client proposals and agreements.
- To request invoices and track payments.
- To collect feedback for customised training courses.
- To create and distribute Customised Training Certificates.
- To support with the compliance process for customised clients (collect and compile visa information for customised training participants and liaise with the Immigration and Compliance Team).
- To be responsible for monitoring the inbox for inbound enquiries, triaging the enquiries and logging them into an effective database.
To help maintain healthy client relationships by email, phone, remote and in-person meetings.
To liaise with tutors, assessors, technicians and wider UAL staff regarding graded awards, self-paced and customised training courses, opportunities and new product development.
To work closely with the Sales team and Product Development Manager to provide administrative support with upsell opportunities to customised and prospective clients. To support sales teams with relevant materials to help with the conversion process.
To maintain tracking documentation to ensure the development backlog in relevant software platforms is up to date. Work with the Product Development Manager to prioritise work in the best interests of the business and based on strategic priorities.
To liaise with the operations team (online and face to face) to provide relevant information about customised courses.